Policies

Spend 35.00 and get free first class domestic shipping.

RETURNS AND EXCHANGE DETAILS:

I accept returns and exchanges if you contact me within 3 days of delivery and the item ships back within 7 days of delivery. Because of their nature I cannot accept returns for customized or personalized items, earrings or items on sale. Personalized orders include word and name items, items that have been specifically made to order with your chosen initials, gemstones and/or chosen sizing (this excludes factory made chain lengths).

All items may be subject to a 20- 30% restocking fee to cover materials lost.

INTERNATIONAL BUYERS: Please know your country's policies on collection of taxes for goods bought from the USA. This shop is not registered to collect them for you and you may be responsible for paying them upon arrival of your goods.

 

SHIPPING:

I ship first class via USPS. Domestic first class shipping is free when you order 35.00 or more in this shop. Priority upgrades are available to purchase if you choose. 

International orders will show the price paid on the shipping label in order to comply with custom laws.

All items are subject to a 2 to 5 day processing time under normal circumstances. This may be longer during rush times such as holidays. It takes a bit of time to create handmade items. Shipping estimates after the processing time given by the USPS are estimates. I make items on a first come, first serve basis. If you need something in a hurry, please contact me and I will let you know if I can accommodate you. I always try my best to do so.

All packages over 100.00 include signature confirmation by default.

USA: Please make sure your address is confirmed by the USPS, otherwise it might cause delays in shipping. If your order has shipped and it is returned to me because your address was not given correctly you must pay the cost to have it reshipped even if the original shipping was free.

 

ADDITIONAL INFORMATION:

Please do not ask for word jewelry containing profanity or blasphemy. The transaction will be canceled. Please note that when making names, I will not always "dot the i". If the name is on a regular necklace or bracelet with a chain it will generally be dotted. If the name is on a calligraphy necklace, tiny necklace, bangle bracelet or a ring it will not be dotted in most circumstances. An exception to this is if the name cannot be read unless the i is dotted. For example the name "Levi" without a dot looks like "Lew". I maintain discretion in this decision. By purchasing a personalized name or word piece of jewelry you are agreeing to this policy unless you have spoken to me prior to purchase. Also note that the colors of the genuine gemstones used in many pieces may vary from photos according to current stock.